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Daily Archives: January 24, 2024

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Role-Play Scenarios to Assess True Customer Service Abilities

HiringBy Be Top LocalJanuary 24, 2024Leave a comment

Here are targeted scenarios designed to evaluate emotional intelligence, problem-solving, and communication skills in action: Scenario 1: The Rushed and Anxious Patient Setup: “You’re at the front desk. A visibly anxious patient arrives 20 minutes late for their appointment, saying they got stuck in terrible traffic. They have an important meeting in an hour and…

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